Cuyamaca College Wk 13 Return Fraud Wardrobing and Customer Satisfaction Discussion

  Discussion Board: RETURN FRAUD, WARDROBING, AND CUSTOMER SATISFACTION

DISCUSSION BOARD PREPARATION:

View the following short videos/articles in preparation for this discussion board. 

“I return everything—even my wedding dress” (Links to an external site.)

Bloomingdales New B Tag (Links to an external site.)

Wardrobing: A Popular Retail Phenomenon – YouTube (Links to an external site.)

Online Shopping Gets Real: Finally Finding the Right Fit (Links to an external site.)

1. DISCUSSION BOARD QUESTIONS:

Discuss the issues of return fraud and wardrobing and the loss that retailers have from these practices.

Is it okay to use an expensive product once and then get your money back?  Should retailers have a generous return policy in order to attract shoppers? 

1. Many shoppers buy clothing in order to try it on at home. They are uncomfortable using a dressing room.  Is this ethical behavior on the part of the consumer? 

Do you think that companies have the right to create a database of customers that return too much merchandise?  Should companies have the right to refuse to sell to these people? 

Do you think that Rent the Runway provides a good alternative to wardrobing?  What additional types of things could people “rent”?