Learning Resources

Effective Supervision

Schram, B., Mandell, B.R., Dann, P.L., & Peterson, L. (2020). An introduction to human services: Policy and practice (9th ed.). Pearson.

• Chapter 10, “Working with Groups” (pp. 255–276)

Pittman, A. (2020). Leadership rebooted: Cultivating trust with the brain in mind. Human Service Organizations: Management, Leadership and Governance, 44(2), 127–143. https://doi.org/10.1080/23303131.2019.1696910

Social Care Institute for Excellence. (2017). Effective supervision in a variety of settings. https://www.scie.org.uk/publications/guides/guide5…

Wonnacott, J. (2014). What difference can supervision make? In, Developing and supporting effective staff supervision reader: A reader to support the delivery of staff supervision training for those working with vulnerable children, adults and their families (pp. 15–26). Pavilion.

Wonnacott, J. (2014). An integrated approach to the delivery of supervision—the 4x4x4 model. In, Developing and supporting effective staff supervision reader: A reader to support the delivery of staff supervision training for those working with vulnerable children, adults and their families (pp. 27–48). Pavilion.

Conflict Management

Interact. (n.d.). What’s your conflict management style? [Interactive media]. https://www.tryinteract.com/quiz/what-s-your-confl…
Note: Take this Quiz for help determining your conflict management style.

Walden University. (2017, May 30). What’s your conflict management style? Walden News. https://www.waldenu.edu/connect/newsroom/walden-ne…

Walden University (Producer). (2020b). Hart City [Interactive media]. Walden University Blackboard. https://class.waldenu.edu
Note: Visit the Hart City Community Center and view the scenario about Stacey. Then, visit Tommy’s House Residential Group Home and view the scenario about James.

To Prepare

• Review your Course Announcements for possible information related to this week’s Discussion and Assignment.
• Review the Learning Resources on effective supervision. Think about the characteristics of effective supervisors and leaders.
• Reflect on your professional experiences. Identify examples of effective and ineffective supervision you experienced or observed, and consider how those examples would inform your role as a supervisor in a human services setting.

By Day 4

Post one example of effective supervision and one example of ineffective supervision that you experienced or observed in a professional setting. Be sure to use pseudonyms to protect the identity of the people involved. Explain how your examples would inform your role as a supervisor in a human services setting.

By Day 6

Respond to two of your colleagues’ postings. Explain what the supervisor in the ineffective example your colleague described could have done differently to improve their supervision.