Learning Resources

Effective Supervision

Schram, B., Mandell, B.R., Dann, P.L., & Peterson, L. (2020). An introduction to human services: Policy and practice (9th ed.). Pearson.

• Chapter 10, “Working with Groups” (pp. 255–276)

Pittman, A. (2020). Leadership rebooted: Cultivating trust with the brain in mind. Human Service Organizations: Management, Leadership and Governance, 44(2), 127–143. https://doi.org/10.1080/23303131.2019.1696910

Social Care Institute for Excellence. (2017). Effective supervision in a variety of settings. https://www.scie.org.uk/publications/guides/guide5…

Wonnacott, J. (2014). What difference can supervision make? In, Developing and supporting effective staff supervision reader: A reader to support the delivery of staff supervision training for those working with vulnerable children, adults and their families (pp. 15–26). Pavilion.

Wonnacott, J. (2014). An integrated approach to the delivery of supervision—the 4x4x4 model. In, Developing and supporting effective staff supervision reader: A reader to support the delivery of staff supervision training for those working with vulnerable children, adults and their families (pp. 27–48). Pavilion.

Conflict Management

Interact. (n.d.). What’s your conflict management style? [Interactive media]. https://www.tryinteract.com/quiz/what-s-your-confl…
Note: Take this Quiz for help determining your conflict management style.

Walden University. (2017, May 30). What’s your conflict management style? Walden News. https://www.waldenu.edu/connect/newsroom/walden-ne…

Walden University (Producer). (2020b). Hart City [Interactive media]. Walden University Blackboard. https://class.waldenu.edu
Note: Visit the Hart City Community Center and view the scenario about Stacey. Then, visit Tommy’s House Residential Group Home and view the scenario about James.

Optional Resources

Kettle, M. (2015). Achieving effective supervision: Insight 30. https://www.iriss.org.uk/resources/insights/achiev…

Regan, K. (2016). Leadership identity formation in nonprofit human service organizations. Human Service Organizations: Management, Leadership and Governance, 40(5), 435–440. https://doi.org/10.1080/23303131.2016.1165044

To Prepare

• Review the Learning Resources on conflict management. Consider the strengths and limitations of different conflict management styles.
• Complete the Interact (n.d.) “What’s Your Conflict Management Style?” Quiz, and review your results.
• Go to the Hart City virtual community using the link that is provided in the Learning Resources. Once you are in the community, visit the Hart City Community Center and view the scenario about Stacey. Then, visit Tommy’s House Residential Group Home and view the scenario about James. Given your conflict management style, consider how you would resolve the conflicts in both scenarios and whether your style would be effective.
• Reflect on how you would address the limitations associated with your conflict management style to improve your ability to lead and collaborate in human services settings.

By Day 7

Submit a 2- to 3-page paper that addresses the following:

• Briefly describe your conflict management style.
• Based on this style, explain how you would resolve the conflict in each of the Hart City scenarios. Be specific.
• Evaluate the effectiveness of your conflict management style for resolving the conflicts in each scenario and other conflicts that may occur in human services settings. Be sure to include both the strengths and limitations of your style.
• Explain how your limitations might hinder your ability to lead and collaborate, and what you would do to turn your limitations in strengths.