UTK The Housekeeping Department and The Front Office Department Questions

Question Description

I’m working on a other case study and need an explanation and answer to help me learn.

– Housekeeping is a very physically demanding work. Identify FIVE things a hotel’s executive housekeeper and/or general manager could do to make the work of housekeeping employees less strenuous.

– Some individuals are better than others are at providing quality guest service. Name FIVE personal characteristics you would seek in a person who wanted to be employed at a front office you managed?

– What is the 10/5 Rule, and what are the steps involved in using it?

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