UTK The Housekeeping Department and The Front Office Department Questions
Question Description
I’m working on a other case study and need an explanation and answer to help me learn.
– Housekeeping is a very physically demanding work. Identify FIVE things a hotel’s executive housekeeper and/or general manager could do to make the work of housekeeping employees less strenuous.
– Some individuals are better than others are at providing quality guest service. Name FIVE personal characteristics you would seek in a person who wanted to be employed at a front office you managed?
– What is the 10/5 Rule, and what are the steps involved in using it?
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