UP Leadership Discussion
Description
Recently, your project exceeded its estimate and the customer insisted that you and your organization absorb the extra costs. Is this fair?
- No, but since you do not want the customer to sue your organization, you should pay the costs.
- It depends on the way your contract was written, but probably the customer is correct.
- Usually the performing organization and the customer split overruns 70/30.
- Ask the customer if they will pay the full amount this time for a 10% discount next time.
Please support your answer with an explanatory paragraph of at least 150 – 200 words in length. Please use references to support your answer.
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