University of Memphis Cellphone Service Providers Discussion
Description
In this chapter you learned about employee empowerment as it relates to customer service. Assume that you are the director of customer service for a cell-phone service provider and answer each of the following questions (be sure to number your answers with the correct number associated with the question).
- What
types of decisions concerning customer service issues would you allow
your employees to make on their own without having to check with their
supervisor? Explain your answers in at least a paragraph per answer. - What
decisions would you not allow your service representatives to make?
Explain your answers in at least a paragraph per question.
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