University of Maryland Global Campus Criminal Justice Discussion

Description

The first article on the Week 2 Learning Resources page is “Evaluating Multi-Agency Anti-Crime Partnerships: Theory, Design and Measurement Issues“.

Each of your assignments this session are centered around this mindset as each of you represent one facet of “crime fighting” in the scenario about the Virtual Criminal Justice Agency. The police can’t do it alone, nor can the courts, nor the corrections world, etc. It does take a team effort to fight crime and as you might imagine. Collaboration does not work very effectively in many locales (politics, lack of effort, turf protection, etc.)

After reading this article provide your response to the following questions:

a. What is the most significant thing you have learned in your review of the article regarding collaborative team work in criminal justice?

b. How do you plan to use what you’ve learned in this article to deal with the VBBC in the role you have been assigned to play in the assignments?

Measuring Service Quality: SERVQUAL vs. SERVPERF Scale

“Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance.” This study examines and compares two service quality scales–SERVPERF and SERVQUAL–using data collected through survey responses from customers at fast-food restaurants in Delhi, India.

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Does Pay for Performance Diminish Intrinsic Interest?

This study “examines between-organization differences in PFIP [pay for individual performance] and how they relate to employee intrinsic interest… [as well as] whether employees having a preference for PFIP plans are likely to gravitate to organizations using such plans.”
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