UIC Needs Assessment for An Automated Call Center Paper
Description
Your needs assessment paper should contain the following:
Business process management diagram (BPM) or workflow, describing the current state of operations, including networks (network conceptual diagram), data repositories, and applications inventory
Tables with legal, operational, and technical requirements
- SWOT diagram identifying the strengths, limitations, opportunities, and threats and a brief explanation of the importance of recognizing these characteristics early in the project
- Why and how the proposed solution will benefit the organization
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