SNHU Information Technology Case Study

Overview

As businesses grow and expand, they can face a lot of challenges and it becomes extremely important to review and revise strategies to ensure everything runs efficiently. In this assignment, you will review a real-world case study and apply what you’ve learned about different theories to suggest some strategies to improve communication.

Prompt

Read the McDaniel’s Burgers real-world case study in 13.4 Chapter Exercises of the textbook carefully. Then, write a short paper with your responses to the questions that follow the scenario. In your paper, also include your suggestion if you think using a different theory will help manage the team and the business better.

Specifically, you must address the following rubric criteria:

• Identify some of the classical theories presented in this case study and explain their advantages and disadvantages with respect to this scenario.
• Predict the business outcomes.
  • Include the information you would need to collect and how you would use the information to predict the business outcomes.
• Discuss ways to improve communication for both customers and employees, including proposing a new theory to better suit the situation.
• Include suggestions to help improve customer satisfaction and employee retention.