Scenario

You are the staff development director of an acute care rehabilitation center. The center has gone through some recent expansions resulting in “growing pains.” The staff has doubled in size in the last six months. The Director of Nursing approaches you with a problem. The client satisfaction scores have decreased significantly in the past six months, and she shows you quotes from clients that need to be addressed. She has given you the task of creating a column in the hospital newsletter focusing on positive intra- and inter-professional communication strategies.

Instructions

From the

Module-3-Quotes-Client-Satisfaction-Survey-FINAL.docx

, create a column for the hospital newsletter to assist in understanding positive intra- and inter-professional communication strategies.

• Chose two intra-professional communication examples from the list of survey quotes. For each example describe:
• Consequences of the poor communication strategy
• Propose a communication strategy to promote intra-professional communication and to create a therapeutic environment
• Support your ideas with evidence
• Chose two inter-professional communication examples from the list of survey quotes. For each example describe:
• Consequences of the poor communication strategy
• Propose a communication strategy to promote inter-professional communication and to create a therapeutic environment
• Support your ideas with evidence
• Ideas stated with professional language and attribution for credible sources with correct APA citation, spelling, and grammar.