Norfolk State University Receptionist Job Description Paper

You are a practice manager for an Internal Medicine physician. Up to this point you have had a secretary that has served as a secretary, doing billing, ordering, etc, and as receptionist. However, as the practice has grown, it has become necessary for the secretary to focus on the financial and organizational needs of the practice. There is now a need for a person to serve as a receptionist, the first person to interact with the patient either by phone or in-person.

Prepare a Job Description for the position that will be the person to receive call from patients, make appointments and will greet and process the patients that are seen in the office.

Refer to the PowerPoint posted and remember that the Job Descriptions should include:

• The Job Heading
• A Job summary
• Duties and Responsibilities
• Job Specifications