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Middle Tennessee State University Module 02 Social Media and Marketing Article Review

Middle Tennessee State University Module 02 Social Media and Marketing Article Review

Description

Module 02 Article Review.

Read the assigned Harvard Business School article entitled, “United Breaks Guitars,” by Julia Hanna.

In the text field provided in this activity, write your response to the following topic, by clicking “Add Submission.”

Briefly explain how United Airlines could have better used social media in order to correct the poor customer service they delivered.

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