MGT 403 SEU Benchmarking Balanced Scorecard & House of Quality Case Study Questions
Description
Sonia Quarchioni, Sergio Paternostro & Francesca Trovarelli (2022) Knowledge management in higher education: a literature review and further research avenues, Knowledge Management Research & Practice, 20:2, 304-319, DOI: 10.1080/14778238.2020.173071
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