I need 2 word documents:

first document WORD

just answer the questions:

1. Review basic differences between hotel and restaurant food-service operations. Describe how hotel food and beverage operations are organized.

2.Read “Real World Hotel Challenges (11.2)” and answer questions at the end.

3. List the types of maintenance a chief engineer must oversee to properly manage a hotel’s POM department. Identify the major areas of utility management for which a hotel’s POM department staff is responsible. Summarize the advantages to a hotel of implementing sustainable (green) practices in its operations and maintenance.

4. Read “Real World Hotel Challenges (12.2)” and answer questions at the end.

2.d Word document APA style 3 pages and 3 refrences

Submit one of the following problems sets and write your answers in essay format and in concert with APA style.

1. Answer questions in “Your Opinion Counts”

– One ongoing source of potential hotel conflict involves the F&B department and the sales and marketing department. As a future GM, do you believe that catering event coordination management should be a part of the sales and marketing department or the F&B department? Support your response.

– Some hotels use dining room servers and room-service attendants interchangeably. What types of additional training would a room-service attendant require to be an effective dining rooms server?

OR

2. Answer questions in “Your Opinion Counts”

– For many routine maintenance replacement items, the GM has a choice between doing all of the maintenance at once (such as changing air filters in guest rooms quarterly) or doing it as needed (such as replacing hot water heater pumps as they go out). Assume you were required to make the replacement-type decision for exterior parking lot light in a hotel with parking for 500 cars. What factors would influence your decision? Discuss at least three of these in addition to replacement costs.

– Often, repair, and maintenance costs are highest when occupancy rates are lowest. This is true because much repair and maintenance work (e.g., damaged ceiling repair) can only be done when guest rooms are empty for extended periods. This makes POM costs highest when hotel revenues are lowest. What steps can managers take to minimize this effect?