Grand Canyon University Intra Sender Conflict Discussion

I’m working on a health & medical question and need an explanation and answer to help me learn.

please respond to the following discussion post as a peer making a comment on the discussion. In a health care environment, there are four main types of role conflict:

1) Intra-role Conflict- Arises when the focal person is conflicted with two different activities to engage in or ways of doing things. The focal person, therefore, violates his or her values or standard ways of doing things. For example, all of the health care manager’s subordinates have been fabulous performers, yet Human Resources requires the manager to down-rate some subordinates in order to (falsely) demonstrate that there are differences in subordinates’ performances. For this type of conflict, the best type of negotiation process would involve the health care manager to speak with HR and their supervisor to discuss the problems with downrating the subordinates and to discuss other solutions to rate their performance rather than coming up with false accusations. This is the best type of negotiation for this conflict because the health care manager will not have to violate their values and they can correctly report it to HR and their supervisor.

2) Intra-sender Conflict- Arises when the focal person perceives that a role sender has unrealistic expectations that the focal person believes he or she cannot fulfill. For example, a nurse care manager is asked to train her subordinates by the end of the month on a new medical device that she is also unfamiliar with. For this type of conflict, the best type of negotiation process would involve the nurse care manager to notify her supervisor that she is not comfortable training her subordinates on the new medical device and that she would like more training on how to use it as well. This is the best type of negotiation for this conflict because the nurse care manager will not have to train others on a role that she cannot fulfill properly. This also prevents any future errors due to improper training.

3) Inter-role Conflict -This has to do with the focal person having too many incompatible roles in the organization. For example, a health care director sits on a committee to improve work processes, yet until the new process is approved must enforce the current poor process that is in place. For this type of conflict, the best type of negotiation process would involve the health care director to speak with her supervisor and her team about implementing the new processes faster instead of enforcing the current poor processes which can result in inefficiencies. This is the best type of negotiation for this conflict because the health care director is aware that they are facing contradictions with work policies, and they correctly notifying their supervisor to come up with fast solutions.

4) Inter-sender Conflict- Arises when the focal person is faced with at least two conflicting requests or incompatible processes. For example, a nurse may be asked to administer medication to a patient, but the patient adamantly opposes taking the medication, because the dosage is incorrect (Johnson & Rossow, 2017). For this type of conflict, the best type of negotiation process would involve the nurse to find another nurse to verify that the dose of the medication is correct and to then verifying with the patient that it is in fact the correct dosage. This is the best type of negotiation for this conflict because the nurse will have strength in numbers. By having multiple confirmations, this can help the nurse administer and explain to the patient that their dosage is correct.

References:

Johnson, J. A., & Rossow, C. C. (2017). Health Organizations: Theory, Behavior, and Development (2nd ed.). Jones & Bartlett Learning. Pages 200-201.