FITM Capturing Value from Complexity Case Study Questions & Corporate Culture Paper

For Case Study ( USAA: Capturing Value from Complexity, Martin Mocker and Jeanne W. Ross Sloan School of Management, CISR WP No. 389, March 2013)

I need answers to the following questions: (Up to 6 pages for this write up)

List four fundamental principles that can establish the capacity of USAA to practice agility. Describe each principle with a short sentence and provide a concrete example from the case study. (I provided agility characteristics in the attachment as an image)

Explain how USAA mastered complexity successfully. Explain the decisions and actions the company took to overcome this issue.

Write a one-page recommendation for USAA Management on the value of moving to stage #5. Provide examples of possible future use case/s. (I provided Stages in the attachment as an image)

USAA created a single unit (MX) dedicated to integrating a member’s life event experience across products and channels from all business lines. What is the effect of this structural change on the ability of USAA to shift from a product-centric to a customer-centric company? 

1. For Summary,

The Leader’s Guide to Corporate Culture, 2018.pdf Summarize this reading, including essential elements from the article into one to two pages. Include a brief evaluation of the overall contribution that the article has made to your understanding of the topic. Mention one quote you like the best and explain why?