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Augusta University Chris Peterson at DSS Consulting Case Study

Augusta University Chris Peterson at DSS Consulting Case Study

Description

  1. Summarize the key facts of the case study.
  2. Discuss at least one break down in communication in the case study. Based on principles from the text, what could have been done to avoid the break down in communication?
  3. Discuss how the case study relates to two concepts from Ch. 11 (Understanding Individual Behavior), Ch. 12 (Motivation), Ch. 12 (Leadership) and/or Ch. 15 (Controlling).
  4. As a manager, what would you have done differently?

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