AIU Online Managing Support and Security Case Study

Floor Candy is a small firm that manufactures high-quality rugs and carpets. Using special software, the company can translate a customer sketch into an attractive custom design. Three years ago, the IT staff developed a web-based order system. The system has performed well and most maintenance has involved correcting minor errors. Now, the company would like to add more features, including menu-driven design tools and a more customer-friendly interface.

Tasks

1. What types of maintenance has the IT staff performed? What types of maintenance will they perform if new features are added?
2. If new features are added, what methodology should the IT staff use to add the functions and enhancements?
3. What IT security measures should the firm adopt? Prepare a security checklist, and be sure to consider all six security levels.
   • Physical Security
   • Network Security
   • Application Security
   • File Security
   • User Security
   • Procedural Security
4. Even though the new system is only three years old, the marketplace changes constantly. In three more years, should Floor Candy consider replacing the new system? What factors and information should guide that decision?