PERSONAL PROFILE

A confident, dependable, and enthusiastic individual, with excellent customer service skills and restaurants experience. Enjoy helping customers, solving problems, food preparation and a collaborator. Great communicator, over the phone, face to face and via email. Looking for the right opportunity to bring my expertise and knowledge into a practical and challenging environment.

Skills

Problem Solving, Time

Management, Flexibility, Adaptability,

Communication Skills, Learning agility,

Customer Service, and Team Player.

Languages: High level of spoken and

written English, Arabic, Kurdish and

Turkish.

EXPERIENCE

Customer Service | Istanbul Turkish Kebab House, Cork.

ARP 2020-AUG 2020

Food preparation

Customer service in a busy city centre takeaway.

Dealing with customers and solving their problems.

Manging the tills and delivery orders.

SHOP ASSISTANT | UMAMI, Dublin.

OCT 2019 – MAR 2020

Ensuring good customer service,

receiving payment from customers and operating the till.

Displaying and replenishing stock.

inventory of stock and ordering supplies.

BEAUTICIAN AND HAIR STYLIST | Nermin Beauty, Athens, Greece.

MAY 2018 – MAY 2019

Worked as a self-employed hair stylist/colourist and beautician.

Excellent customer service and client care.

Responsible for high standards of quality, hygiene, health and safety.

HAIR STYLIST | SEYMEN MAH, KOCAELI, Turkey.

JAN 2018-APR 2018

Trainee hair stylist and colourist

Excellent customer service.

Worked as a cashier and was trusted with the lock up of the studio.

SHOP ASSISTANT | YAKUP, ISTANBUL, TURKEY.

JAN 2015-AUG 2014

Customer service.

Receiving payment from customers and balancing the till daily.

Assisted in Stock inventory, displaying and ordering stock.

Gained experience of butchering various meats to be sold in the shop.

Learned to manage the accounts for the business

EDUCATION

Business and HR Management | Inchicore College of Further Education

SEP 2021 – MAY 2022

Modules: Business Management, Human Resources Management, International Marketing, Finance, Leadership, Employment Law, Conflict Management, Applied Economics, Supervisory Management, Professional and Personal Development.

IT skills and English for International Students | Cork College of Commerce

SEP 2020 – MAY 2021

Modules: Customer service, Contact centre, Communication, English for international student,

Work Experience, Internet, Personal and Development.

VOCATIONAL TRAINING | ANKAA PROJECT, ATHENS, GREECE

JULY 2018 – SEP 2018

Modules: Practical and theory training in hair colouring, highlighting and styling hair.

SKILLS AND INTERSTS

Technology: Microsoft office, social media.

Interests and Hobbies: Travelling, Arts,

Drawing, Beauty, and photography.

REFERENCE

● Available on request.