3.2 Discussion: Cloud Computing Agreements

Description

ITM-471: Information Technology Contract Management

Getting Started

Cloud services come in many varieties. You can get Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). Two main issues are security of your information and how to do reporting. For example, who is liable for breaches?

Upon successful completion of this discussion, you will be able to:

Discuss aspects of cloud computing service level agreement.

Background Information

The cloud has reinvented computing. Contracting your hardware and software needs to a vendor partner is a big change for a lot of companies. How secure is it? How do you get the data back for reporting purposes or to put into a data warehouse? Roles and responsibilities are very important to outline since legal issues might come into play.

Instructions

Review the rubric to make sure you understand the criteria for earning your grade.

Read chapter 6 in the textbook A Guide to IT Contracting: Checklists, Tools, and Techniques 2nd edition.

Answer the following questions about a cloud computing service agreement:

Out of the checklist in this chapter, what are the three most important in your mind and why?

Who do you think own liability for data breaches (the vendor or the company paying for the service? Why do you believe this? Based on your belief what would you need to include in a service agreement?

What are the benefits and negatives to not housing your data internal to the company?

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